Because a poor call center experience can significantly damage your brand, IBM is committed to modernizing call center operations by improving deflection rates and customer self-service with powerful AI voice assistants. Read the case studies and use cases detailed in this article to discover how IBM's generative AI features deliver enhanced call center experiences over the phone with AI voice assistants that are intuitive, expressive and sound similar to a human agent. When you're ready to discuss pricing and implementation, contact an IBM consultant from Enterprise Technology International.

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